|
Negotiations - Not Confrontation
InCase Receivable Management Inc. Invoice911.ca The First Line of Defense to Your Bottom Line ___________________________________________________________________________
Box 34 Lower Concourse, 2016 Sherwood Drive, Sherwood Park AB. T8A 3X3 Phone: (780)-416-4840 Toll Free: 1-(888)-416-4840 Fax: 1-(866)717-1902 Email: info@invoice911.ca Aug/Sept 2008 Newsletter
Communication Since the start of
time, man has used some form of communication to get tasks completed.
With thousands of years of practice and experience you
would think that we homo sapiens would have perfected the art of
communication by now. Unfortunately, this is far from the norm in
today’s business world. More often than not, we assume customers can read
our minds. We make assumptions that our customers know what is
expected, have all the knowledge we have, and are even able to tell what
we truly think of them. These assumptions eventually cause
problems with our business to business (B2B) relationships. Good communicators
know that communicating is a two way street and that both lanes need to
stay open. I remind myself to keep both lanes open with a simple
formula that I have posted by my phone from reading an article by
Chip
Lutz: “Q2L + S2S + S2A =
GR8 COMMS.” Translated: Quick to Listen plus Slow to Speak plus
Slow to Anger equals Great Communication. This equation
helps Case Receivable Management Inc to be constructively engaged in
discussions with its client’s customers in order to find solutions to
recover past due accounts. I am sure it will work the same for
you. Write it down, post it, and practice it daily. You’ll
be surprised how much of a difference it will make in your relationships
with your customers, suppliers, staff, and loved ones. From
Canadian educator & hierarchiologist Dr. Laurence J. Peter (1919-1990): "Speak when you are angry - and you'll
make the best speech you'll ever regret." ...Some food for thought. Don't regret. Visit us on the web at: ___________________________________________________________________________________
Copyright © 2008 |